Customer Support Specialist with English (freelance job!)

Details

  • Place Remote
  • Expected experience 24 month(s)
  • Contract type Freelancer contract, indefinite

Customer Support Specialist with English (freelance job!)


  • Application deadline: 01-12-2022
  • Remote

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented individuals to join our international team. 

Are you eager to learn and develop in your career? Would you like to work in a flexible schedule? Don’t miss this chance then!

 

As a Customer Support Specialist, your tasks would be:

·       Inbound customer service tasks: handling complex inquiries of Customers by answering incoming calls and written messages 

·       Receiving escalated cases and resolving these efficiently

·       Handling subscriptions, refund processing

·       Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible

·       Maintaining a polite, helpful, and professional manner at all times

·       Familiarizing yourself with new products and services as they are introduced

·       Help with any additional administrative tasks on the campaign

·       Learn and follow instructions, use standard operating procedures, and call scripts, FAQs as provided by management

·       Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members, and contributing improvements where possible

·       Being on time and available for given shifts

·       Participation on all required training

·       Substitution of other agents if needed

·       Giving immediate feedback in case of any difficulties or issues with the used program

 

What makes you the perfect candidate for this job:

·       Bachelor’s degree in business, communications, or a related field

·       Excellent written and spoken communication skills in English

·       At least 2 years’ experience in a call/service center in a similar role

·       It is an advantage to be technically sound, able to easily troubleshoot

·       Excellent organizational skills

·       Proficiency in Microsoft Office Suite and Online applications

·       Customer focused, can-do attitude

·       Multitasking abilities 

·       Sound judgment and excellent problem-solving skills

·       Ability to prioritize tasks and complete them in a high-pressure environment

·       Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud

·       Available to work in flexible shifts (opening hours: Mon-Fri 8:00 – 17:00 / 9:00 – 18:00)

Our offer: 

·       A freelance contract with competitive hourly payment (4-5 EUR/hour gross)

·       Great developmental opportunities

·       Remote work opportunity

·       Super-friendly and supportive colleagues

 

First training for the project starts early December 2022, so in case of your interest, please do not hesitate to apply now by clicking the Apply button below. Hope to receive your application very soon! 


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