Dutch Speaking Customer Service Representative (Freelance)

Dutch Speaking Customer Service Representative (Freelance)

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• Application deadline: 09-01-2023
• Remote

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented Dutch speaking CSRs for our international team.

Our new teammates will participate in running a multilingual customer service for one of our biggest Clients, supporting a network of electronic vehicle charging stations.

Upon application, please submit your English resumé.

Also please provide two short (2-3 minute) voice recordings in Dutch and in English, where you introduce yourself and explain why you would like to work with us.

Job responsibilities:

• First line customer support: communicating with customers through various channels (in email and chat only) in Dutch as well as in English

• Responding promptly to customer inquiries

• Maintaining a positive, empathetic, and professional attitude toward customers at all times

• Knowing the supported products inside and out so that you can answer technical as well as billing-related questions

• Processing orders, forms, applications, and requests

• Keeping records of customer interactions, transactions, comments, and complaints

• Communicating and coordinating with colleagues as necessary

• Providing feedback on the efficiency of the customer service process

• Ensure customer satisfaction and provide professional customer support

• Participation on all required training

Agent Requirements:

• C2 level Dutch and fluent English language skills

• At least 1 year experience working in call centers or as an at-home customer service agent

• Excellent written and spoken communication skills

• Proficiency in Microsoft Office Suite and Online applications, technology acumen

• Great analytical and problem-solving skills

• Familiarity with CRM tools

• Ability to work minimum 140 hours per month in CET time zone

Our offer:

• Payment of 11 EUR/hour, paid monthly via an online payment platform

• Remote work

• Flexible schedule

Please note that this is a freelancer contract-based opportunity, so taxes and any social insurance contributions would be handled & paid by the Freelancer.

Work Environment Requirements:

• Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)

• USB Headset (separate microphone and loudspeakers are not good enough to manage calls)

• Computer or Laptop with Windows operating system (Windows 8 or above)

• Broadband internet connection (mobile internet is not good enough to manage calls)